Refund & Cancellation Policy

This policy covers payments processed through Towns Trend for membership and event tickets. Merchant in-store purchases follow the merchant's own policies.

Event tickets

• Refund eligibility depends on the event organizer's cancellation policy shown on the event.
• Tickets already scanned or marked used are generally not refundable.
• If an event is cancelled by the organizer, refund handling follows the organizer and payment-provider process.

Membership

Membership purchase refunds are evaluated case-by-case when activation failed after a successful charge, or where required by applicable law. Contact support promptly with your payment reference.

How to request help

Email support@townstrend.com with your registered phone/email, order or payment reference, and a short description of the issue. Do not share card OTPs or full card numbers.

Timeline

Approved refunds are initiated through the payment provider and may take additional banking days to appear on your statement.